Where is Uptown Bounce?
We are located at 565 Great North Rd, Grey Lynn.
What is the size and age limit?
One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have size limits and/or separate areas designed to make sure big people don’t accidentally bump into small people.
We run exclusive Toddler Time sessions for 5 year olds and under 9am-1pm weekdays. (Toddler Time runs from 9am-10am only during school & public holidays)
Can i leave my child unattended?
Children under 12 must be actively supervised by a caregiver 14 or over. Actively supervised means: watching your child at all times. able to provide immediate assistance.
Do I need to book in advance?
We recommended booking in advance to ensure you can bounce when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click BOOK NOW to check availability and make a session booking.
I don’t have a credit card. Can I pay when I get there?
All online bookings must be paid online through the online booking system. This will ensure you reserve a spot in a session.
If you are unable to do this online, you can pay with cash or eftpos on arrival. However this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space.
Is my booking refundable or transferable?
All bookings are non-refundable and non-transferable. If you have further concerns about this please contact us (09) 378-1839 or email [email protected]
What time should I arrive for my booking?
We recommend arriving 15 minutes prior to booked session to check in, receive your Uptown Bounce safety socks and prepare for your safety briefing.
What if I have questions and want to talk to someone?
Give us a call on (09) 378-1839 to speak to an Uptown Bounce customer service team member.
What type of ticket should I buy?
These sessions are for bouncers of all sizes and ages.
Exclusive for mini-bouncers 9am-1pm Monday to Friday during school term & 9am session during school & public holidays.
Discounted sessions are available to all students (with a valid student ID) to book during the school term.
What do I wear?
We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Uptown Bounce safety socks are compulsory to avoid slipping. These are added to your admission fee the first time you visit Uptown Bounce and are then yours to keep to be used again at all subsequent visits.
Can I bring my own food?
Due to our food health & safety policy, no self-catering is allowed.
Do you have lockers?
We have open cubicle slots available. Please note that these are not lockable. You are responsible for the security of your possessions while at Uptown Bounce.
Do you offer group rates?
Yes – A discount applies for any booking of 10 or more people. Click here for prices.
Do you sell gift vouchers?
Yes. Our 10-session Hoodpass and/or Mini-Hoodpass is the ultimate gift for birthdays, Christmas or our regulars! To purchase a Hoodpass come into the venue or purchase here.
Is there a weight limit?
Based on the trampoline manufacturer’s safety standards, the weight limit for an individual bouncer at Uptown Bounce is 120kg. Our policy is to recommend that anyone with individual weight related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at Uptown Bounce.
Is Bouncing at Uptown Bounce good for me?
Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.
Is Uptown Bounce safe?
Safety is the number one priority at Uptown Bounce. For details see the safety section.
How do I find out more info?
Please call our Uptown Bounce Team on (09) 378-1839 during the following hours: 9:00am – 5:00pm Monday – Sunday.
Alternatively send us an email to [email protected]